VoIP 365 Privacy Policy

Privacy Policy | MSP Solutions DBA WesTech MSP

Privacy Policy

Last Updated: January 30, 2026

This Privacy Policy describes how MSP Solutions DBA WesTech MSP ("Company," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with our website, VoIP services, SMS/MMS messaging services, and related business services (collectively, the "Services").

This Privacy Policy applies to business and commercial customers only. We do not offer consumer services.

1. Information We Collect

1.1 Business and Contact Information

  • Business name, address, and contact details
  • Authorized user names, job titles, email addresses, and phone numbers
  • Account credentials and authentication information

1.2 Service and Usage Information

  • Call detail records (CDRs), including originating and destination numbers, call duration, timestamps, and routing data
  • SMS/MMS metadata (sender, recipient, timestamps, delivery status)
  • IP addresses, device identifiers, browser type, and operating system
  • Support ticket records, communications, and service interactions

1.3 Billing and Payment Information

  • Billing addresses
  • Transaction history
  • Payment method details (processed by third-party payment processors; we do not store full credit card numbers)

1.4 Content Data

  • Voicemail recordings and messages (if enabled)
  • SMS/MMS message content (only as required to provide the Services or comply with legal obligations)

2. How We Use Information

  • Provide, operate, and maintain the Services
  • Process transactions and billing
  • Provision phone numbers, messaging, and VoIP functionality
  • Respond to support requests and service inquiries
  • Monitor, prevent, and investigate fraud, abuse, and security incidents
  • Comply with legal, regulatory, and carrier requirements
  • Enforce our Terms of Service and Acceptable Use Policy

3. SMS / MMS and Communications Compliance

  • We process messaging data solely to deliver messages and maintain service functionality
  • Message content and metadata may be shared with underlying carriers and aggregators for delivery, compliance, and fraud prevention
  • We do not use SMS/MMS content for marketing purposes without appropriate consent
  • We do not sell SMS opt-in data

4. How We Share Information

4.1 Service Providers and Carriers

With third-party vendors, carriers, aggregators, and cloud providers who assist in delivering the Services.

4.2 Legal and Regulatory Requirements

When required by law, subpoena, court order, FCC or CPUC requirement, or to respond to lawful requests by public authorities.

4.3 Business Protection

To protect the rights, property, security, and integrity of the Company, our customers, carriers, or the public.

4.4 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets.

We do not sell personal information.

5. Data Retention

We retain information only as long as reasonably necessary to:

  • Provide the Services
  • Meet contractual and operational requirements
  • Comply with legal, regulatory, tax, and accounting obligations
  • Resolve disputes and enforce agreements

Retention periods may vary based on data type and applicable law.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

7. California Privacy Rights (CPRA)

California residents have rights under the California Consumer Privacy Act and California Privacy Rights Act ("CPRA"), including the right to:

  • Know what personal information is collected and how it is used
  • Request access to or correction of personal information
  • Request deletion of personal information, subject to legal exceptions
  • Opt out of the sale or sharing of personal information (if applicable)

To exercise these rights, contact us using the details below. Verification of identity may be required.

8. International Data Transfers

Information may be processed or stored in the United States or other jurisdictions where our service providers operate. By using the Services, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting the revised policy with an updated "Last Updated" date.

10. Contact Information

MSP Solutions DBA WesTech MSP
77734 Country Club Dr, Suite K
Palm Desert, CA 92211
Email: support@westechmsp.com
Phone: 760-770-1977