Managed IT Services
One foundation. Add what your team actually needs.
Essentials Endpoint protects every Windows device you run. Layer on live Helpdesk support when your team needs a person on the line. Add Essentials Workspace to lock down email and collaboration, independent of either tier. Start with what you need — expand when you're ready.
Tier 01 · Foundation
Essentials Endpoint
Full RMM and SOC-backed security for every desktop, laptop, and server.
Tier 02 · Builds on Endpoint
Essentials + Helpdesk
Everything in Endpoint, plus live remote support when your team needs it.
Add-on · Runs Alongside
Essentials Workspace
Microsoft 365 email tenant management and security, independent of your tier.
How the tiers fit together
Not a bundle — a stack you build.
Endpoint and Helpdesk build directly on each other. Workspace runs alongside either one, protecting your email and collaboration tools on its own track.
Tier 01
Essentials Endpoint
RMM, next-gen antivirus, EDR, and 24/7 SOC monitoring — the foundation every device sits on.
Tier 02
Essentials + Helpdesk
Adds live remote support on top of everything in Endpoint.
Essentials Workspace
Manages and secures your Microsoft 365 (or similar) email tenant — logins, phishing, backup, encryption.
Runs alongside Tier 01 or Tier 02. Not required for device management, but needed for user communications management and security.
Compare Tiers
Pick a starting point. Add on when you need to.
Tier 01 · Foundation
Essentials Endpoint
Managed protection and monitoring for every Windows desktop, laptop, and server you run.
- Remote monitoring & management (RMM)
- Next-gen antivirus & EDR
- Full security SOC — 24/7 monitored response
- Ransomware detection (MDR)
- Third-party patching & software management
- Desktop/laptop cloud backup licensing
Tier 02 · Builds on Endpoint
Essentials + Helpdesk
Everything in Essentials Endpoint, plus a real person your team can call.
- Everything in Essentials Endpoint
- Live remote helpdesk support
- Faster fixes on locked accounts, app & printer issues, slow machines
- One team accountable for systems and tickets
Add-on · Runs Alongside
Essentials Workspace
Management and security for your Microsoft 365 email tenant — independent of your endpoint tier.
- Email tenant management (Microsoft 365 & similar)
- Account login security & monitoring alerts
- Zero-trust email security & insights
- Email, Teams, OneDrive & SharePoint backup
- Inbound/outbound email encryption
- Security training, phishing tests & dark web monitoring
See the full feature-by-feature comparison
| Essentials Endpoint | + Helpdesk | Workspace (Add-on) | |
|---|---|---|---|
| Remote monitoring & management | ✓ | ✓ | — |
| Next-gen endpoint antivirus | ✓ | ✓ | — |
| Third-party patching | ✓ | ✓ | — |
| Endpoint detection & response | ✓ | ✓ | — |
| Ransomware detection (MDR) | ✓ | ✓ | — |
| Cloud backup licensing (desktop/laptop) | ✓ | ✓ | — |
| Remote helpdesk support | — | ✓ | — |
| Account login security | — | — | ✓ |
| Zero-trust email security | — | — | ✓ |
| Email/Teams/OneDrive/SharePoint backup | — | — | ✓ |
| Email encryption | — | — | ✓ |
| Security training & phishing tests | — | — | ✓ |
| Dark web monitoring | — | — | ✓ |
IT should run in the background, not run your day.
01 — The Problem
Reactive IT costs more than you think
Every hour your team spends troubleshooting a frozen laptop or a locked account is an hour they're not doing their job. Waiting for something to break, then scrambling, isn't cheaper than a managed plan — it's a bet that nothing serious goes wrong.
02 — The Approach
Built to layer, not bundle
Start where your risk actually is — the devices themselves — with Essentials Endpoint. Add live Helpdesk support when your team needs a person on the line. Layer on Workspace for email and account protection, independently, as you need it.
03 — Why WesTech
Local, accountable, since 2004
WesTech MSP has run managed IT for Coachella Valley businesses for over 20 years — not a call center in another time zone, but a local team that shows up, knows your setup, and answers the phone.
24/7 Threat Monitoring
Why a managed SOC isn't optional anymore
Attackers don't check your headcount before they hit send. A 24/7 Security Operations Center is what catches what automated tools alone miss — and it's not something most businesses can realistically build themselves.
The threat never clocks out
Most ransomware and account-takeover attempts happen nights, weekends, and holidays — exactly when an internal IT team is offline. Smaller businesses are frequently targeted precisely because they're assumed to be watching less closely.
What a SOC actually buys you
Software alone generates alerts. A SOC is people — trained analysts triaging those alerts around the clock, telling real threats apart from noise, and acting in minutes instead of days.
Already running, not an upsell
Essentials Endpoint includes full SOC-backed monitoring and response as part of the plan, not as an add-on you have to justify separately — no hiring, no tooling to buy, no on-call rotation to staff.
Included with Essentials Endpoint
- Already staffed and running from day one
- No separate hiring, tooling, or contracts
- Built into the plan you're already paying for
- One team accountable for your systems and your security
Not sure which tier fits your team?
Tell us what you're running today and we'll recommend a starting point — no commitment.
Managed IT Services
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